Privacy Policy

ApexNeural Private Limited ("ApexNeural", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, share, and protect your information in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and other applicable laws.

This Privacy Policy applies to your use of this website, its related domains, subdomains, product-specific websites, mobile applications, APIs, dashboards, AI or machine-learning tools, and any related services operated by ApexNeural (collectively, the "Platform" or "Services").

This website and all related product websites, domains, and subdomains are owned and operated by ApexNeural Private Limited, unless explicitly stated otherwise.

1. Personal Data We Collect

1.1 Data Provided by You

When you use our Platform, you may voluntarily provide:

• Full name, email address, phone number, and company name
• Login or account registration details
• Billing and payment information (if you purchase paid plans)
• Files, text, documents, datasets, media or any content uploaded by you ("User Content")

1.2 Data Collected Automatically

We automatically collect:

• IP address, device and browser type, operating system
• Usage metrics such as pages visited, actions performed, features used, session duration
• Cookies, pixel tags, web beacons and similar tracking technologies (See Section 10)

1.3 Data Generated by Our AI Services

• Inputs submitted to our AI systems
• Outputs generated by the Platform in response to your inputs
• Conversation history, customization preferences, and feedback

1.4 Definition of Personal Data

"Personal data" means any data relating to an identifiable individual. It does not include anonymized or aggregated data that cannot identify you.

1.5 Data Collection Specific to Data Labeling Services

In addition to the personal data described above, when you use our data labeling services, we collect and process the following types of data:

1.5.1 Uploaded Content Data

• File Content: The actual content of files you upload, including text from documents, image data, and audio recordings
• File Metadata: File names, file types, file sizes, upload timestamps, and file extensions
• Processing Data: Intermediate processing results, extracted text, transcribed audio, and analyzed image features

1.5.2 Generated Labeling Data

• Labels and Categories: Automatically generated labels, categories, classifications, and tags assigned to your content
• Structured Outputs: JSON-formatted outputs containing labels, categories, metadata, and analysis results
• Quality Scores: Quality assessment scores and validation results for generated labels
• Processing History: Records of processing tasks, including task IDs, processing status, timestamps, and completion times

1.5.3 AI Processing Data

• OCR Results: Text extracted from documents and images through optical character recognition
• Image Analysis Data: Visual analysis results including identified objects, scenes, composition, and visual elements
• Audio Transcription Data: Transcribed text from audio files generated using speech recognition
• Agent Processing Logs: Processing logs from our AI agent system, including routing decisions, extraction methods used, and agent interactions

1.5.4 Learning and Improvement Data

• Experience Data: Historical processing experiences stored to improve future labeling accuracy and performance
• Performance Metrics: Data about processing success rates, quality trends, and system performance
• Learning Insights: Aggregated analytics about labeling patterns, category distributions, and processing effectiveness

Important: All uploaded content and generated labeling data are processed to provide the data labeling services you request. This data may be used to train, tune, and improve our AI models unless you opt out as described in Section 5.

2. Lawful Basis for Processing

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws, we process personal data based on one or more of the following lawful grounds:

• your consent.
• performance of a contract or provision of requested Services.
• legitimate business purposes, including security, analytics, research, service improvement, fraud prevention, and internal operations.
• compliance with legal or regulatory obligations.

3. User Responsibility for Uploaded Content

You are responsible for ensuring that any User Content, including documents, images, datasets, or files uploaded to the Platform:

• does not infringe the privacy or rights of others,
• does not contain personal data of any individual without lawful authorization or consent.

Uploading sensitive or illegal content is strictly prohibited.

4. How We Use Your Data

We use personal data to:

• Provide, operate, maintain and improve our Services
• Personalize user experience and AI outputs
• Manage payments, billing, and account services
• Communicate with you (support, alerts, service updates, newsletters if you opt-in)
• Monitor usage patterns and enhance platform performance
• Detect, prevent, and mitigate fraud, abuse, or security threats
• Conduct research or analytics without identifying individuals
• Train, tune, evaluate, and improve artificial intelligence and machine-learning models
• Perform internal analytics, benchmarking, and business intelligence
• Develop new products, features, and services
• Comply with applicable laws, legal requests, or regulatory requirements

5. Use of Data for AI Training

5.1

By default, User Content, inputs, outputs, and interaction data may be used to train, tune, evaluate, and improve our artificial intelligence and machine-learning models, unless you opt out where such option is provided.

5.2

We take reasonable steps to avoid using data that directly identifies individuals for model training, unless such use is permitted under applicable law or based on your consent.

5.3

You may opt out of training use anytime by:

• Using account settings, or
• Emailing info@apexneural.com with subject: "Opt-Out of Model Training"

5.4

Anonymized or aggregated data that cannot identify you may still be retained or used for improvement.

6. Automated Decision-Making & Disclaimer

Our AI-powered systems may generate recommendations or insights based on your inputs.

No legally significant decisions are made solely through automated processing.

Outputs should not be treated as professional advice without independent human review.

7. Sharing & Disclosure of Personal Data

We do not sell personal data. We share data only with:

• Cloud hosting providers and data processors (with equivalent or higher protection obligations)
• Payment processors and fraud prevention partners
• Professional advisors, attorneys, auditors, or insurers where necessary
• Governmental or regulatory authorities if legally required
• Third parties in case of merger, acquisition, or business transfer (data will continue under this Policy)

All third-party processors act only under our instructions and legal agreements.

We may also share anonymized or aggregated data that does not identify individuals for research, analytics, business insights, or product improvement purposes.

8. International Transfers

Your data is primarily stored and processed in India. If transferred outside India, we ensure adequate safeguards consistent with DPDP Act standards and applicable international requirements.

9. Data Security

We implement industry-standard organizational and technical controls, including:

• Encryption at rest (AES-256 where applicable)
• Encryption in transit (TLS/SSL)
• Access control and authentication procedures
• Regular vulnerability assessment and monitoring

However, no electronic transmission or storage method is 100% secure.

10. Cookies & Tracking Technologies

We use:

• Essential cookies (required for site functionality)
• Optional analytics cookies (e.g., Google Analytics / Plausible)

Optional cookies are used only with your consent. You may manage preferences via browser settings or cookie banner.

11. Data Retention

We retain personal data for as long as reasonably necessary to fulfill the purposes described in this Policy, including operational, analytical, research, development, security, compliance, and legal purposes.

Anonymized or aggregated data that cannot reasonably identify an individual may be retained indefinitely.

12. Your Rights Under DPDP Act

You have the right to:

• Access your personal data
• Request corrections or updating of inaccurate data
• Withdraw consent (where processing is consent-based)
• Request deletion (subject to legal exceptions)
• Nominate a person to exercise rights on your behalf in case of death/incapacity
• File a complaint with the Data Protection Board of India

To exercise rights, email: info@apexneural.com

Subject: "DPDP Rights Request"

13. Personal Data Breach Notification

In case of a personal data breach affecting your rights, we will notify:

• You (where required by law), and
• The Data Protection Board of India, in accordance with legal obligations.

14. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If inadvertently collected, we will delete it upon request.

15. Grievance Officer

Name: S.B.Rao
Designation: Grievance Officer
Email: grievance@apexneural.com
Phone: +91-98499 49597
Address:
ApexNeural Private Limited,
5th Floor, Shantha Sriram Building, PRS Towers,
Gachibowli, K.V. Rangareddy,
Telangana, India – 500032

• We will acknowledge grievances within 7 days
• We will aim to resolve them within 30 days

16. Updates to This Policy

We may update this Privacy Policy periodically. If material changes are made, we will notify you via email or a prominent notice on the Platform. Continued use of the applicable Website or Services after such updates constitutes acceptance of the revised Privacy Policy.

17. Contact Us

For privacy questions or concerns:

Email: info@apexneural.com

Registered Address:

ApexNeural Private Limited
5th Floor, Shantha Sriram Building, PRS Towers,
Gachibowli, K.V. Rangareddy,
Telangana, India – 500032
CIN: U62013TS2024PTC189416

This Privacy Policy applies to all websites and platforms operated by ApexNeural unless a separate privacy policy is explicitly provided.